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Shipping & Returns

Shipping Policy

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    At Grousemont Art Gallery, we understand the importance of ensuring your treasured artwork arrives safely and securely. Our shipping policy reflects our commitment to the highest standards of care and professionalism.

Professional Packaging:

  • All artwork shipped from Grousemont Art Gallery is professionally packaged to ensure its protection during transit.

  • For larger or fragile pieces, including sculptures and framed paintings, we utilize custom-built crates and archival-quality packing materials.

  • Our packaging methods are designed to minimize the risk of damage from impact, vibration, and environmental factors.

Specialized Art Handlers:

  • We partner with certified art handlers who possess extensive experience in the packing, transportation, and installation of fine art.

  • These specialists are trained in the proper handling techniques for various art mediums, ensuring your artwork is treated with the utmost care.

Insurance:

  • Comprehensive insurance coverage is provided for all artwork shipped from Grousemont Art Gallery.

  • Our insurance policies protect against loss, damage, and theft during transit.

  • The insurance value is based on the declared value of the artwork.

  • We offer the option to add additional insurance coverage at the buyers expense.

Shipping Costs:

  • Shipping costs are calculated based on several factors, including:

    • Artwork size and weight.

    • Destination.

    • Specific packaging requirements (e.g., custom crating).

    • Insurance value.

  • Due to the unique nature of each artwork and its shipping requirements, shipping costs will be calculated and communicated to you after your purchase.

  • We will provide a detailed breakdown of shipping costs for your review and approval before finalizing the shipment.

Delivery Timeframes:

  • Delivery times vary depending on the artwork's size, destination, and the chosen shipping method.

  • We will provide an estimated delivery timeframe upon confirmation of your order and shipping details.

  • Tracking information will be provided once your artwork has been shipped, allowing you to monitor its progress.

  • Please allow for potential delays due to customs processing for international shipments.

Damage Policy:

  • Upon arrival, please carefully inspect the artwork and packaging.

  • In the unlikely event of damage during transit, please document the damage with photographs and contact Grousemont Art Gallery within 24 hours of delivery.

  • We will work with you and our insurance provider to resolve the issue promptly.

Return & Exchange Policy

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    At Grousemont Art Gallery, we strive to ensure your complete satisfaction with your art purchase. However, we understand that circumstances may arise where a return is necessary. Please carefully review our return policy below:

Return Eligibility:

  • Returns are accepted within 30 days of the artwork's delivery date.

  • The artwork must be returned in its original condition, free from any damage or alteration.

  • Custom-commissioned or specially ordered artworks are not eligible for return.

Return Process and Costs:

  • The buyer is responsible for all return shipping costs, including packaging, insurance, and handling fees.

  • The buyer must adhere to all of Grousemont Art Gallery's original shipping policies when returning the artwork. This includes:

    • Professional Packaging: The artwork must be packaged using the same level of professional packaging as it was originally shipped, including custom crating where applicable.

    • Specialized Art Handlers: The buyer is required to use certified art handlers for the return shipment of larger or fragile pieces, ensuring proper handling and minimizing the risk of damage.

    • Insurance: The buyer must insure the artwork for its full declared value during the return shipment.

    • The buyer is responsible for all shipping costs, which will be calculated based on the artwork's size, weight, destination, packaging requirements, and insurance value.

  • The buyer must provide Grousemont Art Gallery with tracking information for the return shipment.

  • Failure to adhere to these shipping policies will result in the refusal of the return.

Refunds:

  • Upon receipt and inspection of the returned artwork, Grousemont Art Gallery will issue a refund for the purchase price, less the original shipping costs, provided the artwork is in its original condition.

  • Refunds will be processed using the original payment method.

Damage During Return Shipment:

  • Grousemont Art Gallery is not responsible for any damage that occurs during the return shipment.

  • The buyer is responsible for filing any insurance claims for damage incurred during the return process.

International Returns:

  • For international returns, the buyer is responsible for all customs duties, taxes, and fees associated with the return shipment.

  • The buyer must comply with all applicable customs regulations.

Important Notes:

  • We strongly recommend that you carefully inspect the artwork upon arrival and document any damage immediately.

  • Any damage that occurs during the initial shipment must be reported to Grousemont Art Gallery within 24 hours of delivery.

  • By purchasing artwork from Grousemont Art Gallery, you acknowledge and agree to the terms of this return policy.

We appreciate your understanding and cooperation. If you have any questions regarding our return policy, please do not hesitate to contact us.

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